Question 1

Who will work with my child?

Accepted Answer

Your child will be matched with a member of our team who has the experience to support their needs.

This will be a specialist educator who understands how to build confidence and tailor learning to your child.

Question 2

What if my child feels anxious or refuses learning?

Accepted Answer

We always begin with building trust.
Some children need time to feel safe before they can engage in learning.
We take a gentle approach and use tasks that reduce pressure and help your child feel comfortable.
Progress often begins with emotional safety.

Question 3

How flexible are the sessions?

Accepted Answer

Very. Sessions are shaped around your child’s needs, pace and energy levels.
We adapt the length, structure and activities to help your child feel settled and confident.
Support can take place at home, online or in the community.

Question 4

What does a typical session look like?

Accepted Answer

Sessions are personalised. They might include:
reading
writing
maths
creative tasks
games
project work
calming activities
short breaks when needed

The focus is always on what helps your child feel calm, safe and ready to learn.

Question 5

How often will sessions take place?

Accepted Answer

Most children start with one or two sessions a week.
We can increase or reduce this over time depending on what works best for your child.

Question 6

Will I get updates?

Accepted Answer

Yes.
You will receive a written report after every lesson by email.
We share updates about how sessions are going, any progress made and any changes that may help support your child further.

Question 7

Do you follow the school curriculum?

Accepted Answer

We personalise learning based on your child’s needs rather than sticking rigidly to a curriculum.
Some children work on early literacy and maths. Others focus on confidence building, communication or emotional safety.
We can support national and school curriculum topics when appropriate, just get in touch to discuss this.

Question 8

Can you support with school reintegration?

Accepted Answer

Yes.
We work with families, SENCOs and local authorities to plan a calm and well-paced transition back to school when the time is right.
Every reintegration plan is shaped around the child.

Question 9

How does funding work?

Accepted Answer

There are several ways support can be funded.
This may include self-funded support or funded support through an EHCP or local authority.
We can guide you through the options.

Question 10

Do you work with children who have been out of school for a long time?

Accepted Answer

Yes.
We often support learners who have been out of education due to anxiety, health needs, attendance difficulties or unmet needs in a previous setting.
We take a slow and gentle approach to help them feel safe with learning again.

Question 11

What if my child has complex needs?

Accepted Answer

We support a wide range of needs and work closely with families.
If your child needs a more specialist approach, then we can discuss this and explore what might help.

Question 12

How do we get started?

Accepted Answer

You can begin by completing our Pathway to Progress form.
 We will then get in touch to arrange a call and talk through next steps.

Complete our Pathway to Progress Form now

Question 13

What is your cancellation policy?

Accepted Answer

We understand that things can change quickly for families. If you need to cancel a session, we ask for at least 48 hours’ notice.
This helps us protect the time of our specialist educators and keep support consistent for all learners.

If a session is cancelled with less than 48 hours’ notice, the full fee is usually charged.
We will always be fair and take circumstances into account, so please contact us if you are unsure.

Question 14

How soon can support start?

Accepted Answer

We always aim to begin support as soon as possible. However, we can only start when we have a Specialist Educator who is the right match for your child and has availability that fits your routine.

If a suitable tutor is not immediately available, we will add your child to our waiting list.

After-school and weekend sessions are usually the most in demand, so there is often a waiting list for these times.

We will:
 ● keep in regular contact so you know where things stand
 ● check whether you still want to remain on the waiting list
 ● prioritise waiting list learners when we grow our team
 ● explore both in-person and online options with you

We do not always have the right person close enough for in-person sessions, but we will always do our best to find a safe, consistent and well-matched educator for your child.

Question 15

What are your fees?

Accepted Answer

Our tuition starts from £50 per hour.

Every learner’s programme is personalised, so we will talk through your child’s needs and agree the right plan, frequency and cost together before any sessions begin.

There are no hidden fees and no long-term commitments. We want families to feel informed and confident at every step.

FAQs for Families

Frequently Asked Questions for Families

Who will work with my child?

What if my child feels anxious or refuses learning?

How flexible are the sessions?

What does a typical session look like?

How often will sessions take place?

Will I get updates?

Do you follow the school curriculum?

Can you support with school reintegration?

How does funding work?

Do you work with children who have been out of school for a long time?

What if my child has complex needs?

How do we get started?

What is your cancellation policy?

How soon can support start?

What are your fees?

If you're read to explore support for your child, here's what you can do next.

If you’d like to talk things through, we’re here to help.

​FAQs for Families

Frequently Asked Questions for Families

Who will work with my child?

What if my child feels anxious or refuses learning?

How flexible are the sessions?

What does a typical session look like?

How often will sessions take place?

Will I get updates?

Do you follow the school curriculum?

Can you support with school reintegration?

How does funding work?

Do you work with children who have been out of school for a long time?

What if my child has complex needs?

How do we get started?

What is your cancellation policy?

How soon can support start?

What are your fees?

If you're read to explore support for your child, here's what you can do next.

If you’d like to talk things through, we’re here to help.

FAQs for Families